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Privacy Policy

Last updated: 12 Oct 2025

This Privacy Policy explains how GotoSlot (“we”, “us”, or “our”) collects, uses, discloses, and protects information when you access goto-slot.com or use the GotoSlot Android app. By using our services, you agree to the practices described here.

1. Data We Collect

Account & Contact

  • Phone number (for SMS registration/verification)
  • Display name or nickname
  • Support messages you send us

Device & Usage

  • Device model, OS version, app version
  • Approximate location (country/region) inferred from IP
  • Interaction events (e.g., open, click, error reports)

Transaction

  • Top-up & withdrawal requests (amount, time, status)
  • Wallet identifiers required to fulfill cashout
  • Referral and reward activity

Optional

  • Promotional preferences (notifications, language)
  • Feedback, ratings, survey responses

2. How We Use Data

  • Provide core features: account login, gameplay, rewards, and wallet cashout.
  • Verify identity, prevent fraud/abuse, and keep the platform fair and compliant.
  • Deliver support, troubleshoot issues, and improve stability and UX.
  • Send service messages: verification codes, transaction updates, policy changes.
  • Run analytics to understand performance and optimize content & promotions.

We rely on legitimate interests, contract performance, and consent (where required by law).

3. Payments & Cashout

Cashout is supported for Egyptian carriers: Vodafone, Etisalat, Orange, and WE. We do not store full bank card numbers. For wallet payouts we keep only the references necessary to process your request (e.g., wallet ID, transaction code, timestamps, and status).

Always confirm recipient details before sending funds. We may temporarily hold a payout for manual review if fraud prevention rules are triggered.

4. Cookies & Similar Technologies

We use essential cookies to keep the website secure and functional (e.g., session, language). We may also use analytics cookies to measure usage. You can control cookies in your browser settings; disabling some cookies may affect functionality.

5. Logs & Analytics

Our servers may log IP address, user-agent, referrer, date/time, and error traces to diagnose problems and defend against attacks. We may use privacy-respecting analytics to understand aggregate usage trends. Logs are rotated and retained for a limited time.

6. When We Share Data

  • Service providers that process data on our behalf (e.g., hosting, SMS, analytics) under confidentiality terms.
  • Compliance & safety when required by law, court order, or to protect users and our services.
  • Business changes (e.g., merger, acquisition) where data may transfer under the same protections.

We do not sell personal data.

7. Data Retention

We retain data only as long as needed to provide the service and meet legal obligations. Typical periods: logs (up to 90 days), payout records (per finance/tax rules), and support tickets (as long as the case remains open plus a reasonable archive window).

8. Security

We use reasonable technical and organizational measures (encryption in transit, access controls, monitoring). No method of transmission or storage is 100% secure; please keep your device and account credentials safe and report suspicious activity to support.

9. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict certain processing of your data, and to withdraw consent where applicable. You can also object to marketing at any time.

To exercise your rights, contact us via the channels below. For security, we may ask you to verify your request.

10. Children

GotoSlot is intended for users aged 18+. We do not knowingly collect data from children. If you believe a minor has provided data, please contact us and we will take appropriate action.

11. International Transfers

Your information may be processed on servers located outside your country. We apply safeguards appropriate to the transfer mechanism and the nature of the data.

12. Changes to This Policy

We may update this Policy from time to time. We will post the new version on this page and update the “Last updated” date above. Significant changes may also be announced in-app.

13. Contact Us

Questions or requests? Reach us at support@goto-slot.com or via the contact form on goto-slot.com.